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Terms & Conditions — Oh Cerelle
These Terms & Conditions apply to all purchases made through ohcerelle.pl.
By placing an order on this website, the customer agrees to the terms outlined below.
Nothing in these Terms & Conditions limits any mandatory consumer rights that apply under applicable law.
Article 1 — Scope
These Terms & Conditions govern all offers, orders, and agreements concluded between Oh Cerelle and the customer.
By confirming an order, the customer acknowledges having read, understood, and accepted these Terms & Conditions.
Article 2 — Product Information
Oh Cerelle strives to present products as accurately as possible, including descriptions, images, colors, sizes, and pricing.
However:
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slight variations in color or appearance may occur
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product colors may appear differently depending on screen or device settings
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typographical or technical errors may occasionally occur
Oh Cerelle reserves the right to correct errors or inaccuracies where necessary.
Nothing in this section affects the customer's statutory rights regarding defective or non-conforming products.
Article 3 — Orders & Payments
Orders are processed only after payment has been successfully received or authorized.
Available payment methods may vary depending on the customer's country, region, or device.
The customer is responsible for providing accurate payment, billing, and contact information.
Oh Cerelle reserves the right to refuse or cancel an order where reasonably necessary or permitted by applicable law, including in cases of suspected fraud, incorrect pricing, payment issues, or product unavailability.
Article 4 — Processing & Shipping
Processing time: 1–3 business days
Estimated delivery time: 5–10 business days depending on destination.
Orders are shipped from our international logistics center located in China.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, and periods of high demand.
Once an order has been shipped, the customer will receive tracking information where available.
Article 5 — Delivered Duty Unpaid (DDU)
Orders are shipped on a Delivered Duty Unpaid (DDU) basis.
This means that the product price and shipping charges paid to Oh Cerelle do not include import duties, import VAT, customs charges, clearance fees, brokerage fees, or other charges that may be imposed when the shipment enters the destination country.
The customer is responsible for paying any such charges imposed by customs authorities, postal operators, shipping carriers, or other relevant authorities.
The amount of these charges is determined by the destination country and relevant authorities and is therefore outside the control of Oh Cerelle.
Oh Cerelle does not collect these import charges at checkout unless explicitly stated otherwise.
Customers are responsible for familiarizing themselves with any import charges and requirements applicable in their country before placing an order.
If a customer refuses to pay applicable import duties, taxes, customs charges, or clearance fees and the parcel is consequently refused, abandoned, destroyed, or returned, any resulting costs may be deducted from a refund where permitted by applicable law.
Article 6 — Cancellations & Returns
Detailed conditions regarding returns and refunds are outlined in our Return Policy.
Customers have a 14-day return period as described in our Return Policy and retain any mandatory statutory withdrawal rights that apply to their purchase.
If you wish to cancel an order before shipment, please contact us as soon as possible at info@ohcerelle.pl.
We cannot guarantee that an order can be canceled once processing or shipment has begun.
Article 7 — Delivery & Customer Responsibility
The customer is responsible for providing a complete and accurate shipping address.
Oh Cerelle cannot be held responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
Any address changes should be requested within 24 hours of placing the order. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If tracking information indicates that a parcel has been delivered, we may request additional information or evidence before investigating a claim for non-receipt.
Article 8 — Liability
Oh Cerelle is not responsible for delays or disruptions caused by circumstances outside its reasonable control, including:
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delays caused by shipping carriers
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customs inspections or customs processing
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extreme weather conditions
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strikes or transport disruptions
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incorrect information provided by the customer
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable consumer protection law.
Article 9 — Intellectual Property
All website content, including text, images, graphics, logos, branding, and design elements, is owned by or licensed to Oh Cerelle and may not be copied, reproduced, distributed, or commercially used without prior written permission.
Article 10 — Customs & Import Responsibility
The customer is responsible for complying with applicable import laws and regulations in the destination country.
Depending on the destination, the customer may be required to:
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pay import VAT, customs duties, or other taxes
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pay customs clearance, brokerage, or handling fees
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provide information requested by customs authorities or the shipping carrier
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comply with applicable import restrictions or requirements
Oh Cerelle will provide the commercial shipping documentation reasonably required for international shipment.
However, Oh Cerelle cannot determine in advance the exact taxes, duties, fees, or customs procedures that may apply to an individual shipment.
Failure by the customer to pay required import charges or cooperate with customs procedures may result in delays, refusal of delivery, return of the shipment, or other additional costs.
Article 11 — Complaints & Defective Products
If you have a complaint or believe that a product is defective, damaged, or does not conform to your order, please contact:
Please include your order number and relevant information regarding the issue.
We aim to respond within 5 business days.
Nothing in our Return Policy or these Terms & Conditions limits the customer's mandatory legal rights regarding defective or non-conforming goods.
Article 12 — Governing Law
These Terms & Conditions are governed by applicable law.
Where the customer is a consumer residing in the European Union, the customer retains the protection of any mandatory consumer protection provisions applicable in their country of residence.
Article 13 — Business Information
The website ohcerelle.pl is operated by:
Oh Cerelle
Hollandseweg 141
6705 BC Wageningen
Netherlands
Chamber of Commerce (KvK) Number: 91586836
Email: info@ohcerelle.pl