Shipping policy

Shipping Policy

At Oh Cerelle, we strive to process and ship your order as quickly and reliably as possible. Below you will find information regarding our shipping and delivery process.

Order Processing Time

All orders are generally processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking number where tracking is available.

Estimated Delivery Times

Estimated delivery time is 5–10 business days depending on your location.

Please note that delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

high-demand periods
carrier delays
customs inspections and clearance procedures
public holidays
extreme weather conditions
transport disruptions

Oh Cerelle cannot guarantee an exact delivery date where delays are caused by circumstances outside our reasonable control.

Shipping Method & Origin

Orders are shipped from our international logistics center located in China.

As shipments originate internationally, your order may be subject to customs procedures upon arrival in the destination country.

Orders are shipped on a Delivered Duty Unpaid (DDU) basis.

Customs Duties, Import VAT & Additional Charges

Under DDU shipping, import-related charges are not included in the product price or shipping charges paid to Oh Cerelle unless explicitly stated otherwise at checkout.

Depending on the destination country, customers may be required to pay:

import VAT
customs duties
customs clearance fees
carrier or brokerage fees
handling fees
other import-related charges imposed by local authorities

These charges are determined by the destination country, customs authorities, postal operators, or shipping carriers and are therefore outside the control of Oh Cerelle.

The customer is responsible for paying any applicable import duties, import VAT, customs charges, or other import-related fees.

Oh Cerelle does not collect these charges at checkout unless explicitly stated otherwise.

We recommend that customers familiarize themselves with the applicable import rules and potential charges in their destination country before placing an order.

Refusal to Pay Import Charges

If a customer refuses or fails to pay applicable import duties, import VAT, customs charges, or clearance fees, the shipment may be delayed, refused, abandoned, destroyed, or returned to the sender.

Where permitted by applicable law, costs incurred as a result may be deducted from any refund due to the customer.

Shipping Costs

Shipping costs, where applicable, are displayed at checkout before the order is completed.

Shipping costs may depend on:

destination country
package weight
selected shipping method

Any shipping charge displayed and paid at checkout does not include customs duties, import VAT, or other DDU import charges unless explicitly stated otherwise.

Tracking

Once your order has been shipped, tracking information will be provided by email where available.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

Customers are responsible for monitoring tracking information and responding to any delivery or customs requests from the carrier where necessary.

Delivery Responsibility

Customers are responsible for ensuring that the shipping address and contact information provided when placing an order are complete and accurate.

Any address changes should be requested within 24 hours after placing the order.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If tracking information indicates that a parcel has been delivered but you have not received it, please contact us so that the situation can be reviewed.