Privacy policy

Privacy Policy

At Oh Cerelle, we highly value the protection of your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you acknowledge the practices described in this policy.

  1. Information We Collect

When you interact with Oh Cerelle, we may collect the following personal information:

  • full name

  • billing and shipping address

  • email address

  • phone number

  • payment information (securely processed by our payment providers)

  • IP address and device information

  • browser type and operating system

  • order history and website activity

We only collect information that is necessary for operating our website, processing orders, providing our services, or complying with applicable legal obligations.

  1. Purpose of Data Processing

Your personal data may be used to:

  • process and fulfill orders

  • arrange shipping and product delivery

  • process payments

  • provide customer support

  • communicate updates regarding your order

  • improve our website and user experience

  • prevent fraud and maintain security

  • comply with applicable legal obligations

  • support marketing and advertising activities where permitted and, where required, with your consent

We do not sell your personal data to third parties.

  1. Sharing Data with Third Parties

Your information may be shared when necessary with trusted partners such as:

  • payment providers

  • shipping carriers and logistics partners

  • hosting and IT service providers

  • analytics and marketing service providers

  • professional or regulatory parties where legally required

We require service providers processing personal data on our behalf to handle such data appropriately and in accordance with applicable data protection laws.

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with applicable legal obligations.

When personal data is no longer required, it will be deleted or anonymized where appropriate.

  1. Cookies

Oh Cerelle uses cookies and similar technologies to:

  • ensure proper website functionality

  • remember preferences

  • analyze website traffic

  • improve website performance and user experience

  • support marketing and advertising activities

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

You can manage your cookie preferences through the cookie settings available on our website and, where applicable, through your browser settings.

  1. Your Rights

Subject to applicable data protection laws, you may have the right to:

  • access your personal data

  • correct inaccurate or incomplete information

  • request deletion of your personal data

  • request restriction of certain processing

  • object to certain data processing activities

  • request data portability

  • withdraw consent where processing is based on consent

  • lodge a complaint with the competent data protection authority

To exercise your rights, please contact us using the information below.

  1. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against accidental or unlawful loss, misuse, alteration, unauthorized access, or disclosure.

  1. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Oh Cerelle

Email: info@ohcerelle.pl