Refund policy

Return Policy

At Oh Cerelle, we strive to ensure customer satisfaction. If you wish to return an item, please read the return policy below carefully.

By placing an order, you agree to the terms outlined in this policy.

Return Conditions

You may request a return within 14 days of receiving your order.

Returns may only be initiated after the order has been delivered.

Return shipping costs are entirely the responsibility of the customer, including international shipping fees and any applicable customs duties or import taxes, where applicable.

Returned items must be:

  • unused

  • unworn

  • unwashed

  • undamaged

  • in their original condition

All original tags and packaging must remain intact.

Trying on items is permitted, but wearing them is not.

Items showing signs of use, damage, odor, washing, or alteration will not be accepted.

How to Request a Return

To request a return, please contact us at info@ohcerelle.pl within 14 days of receiving your order.

Our customer support team will provide you with the return instructions and return address.

Customers are responsible for arranging and paying for return shipping using a tracked shipping method.

Returns sent without prior authorization will not be processed.

Return Address

All approved returns must be sent to our international logistics center located in China.

Please note:

  • international return shipping costs may be high

  • any customs duties, import taxes, or handling fees are the responsibility of the customer, where applicable

  • Oh Cerelle is not responsible for delays caused by international shipping or customs procedures

Refunds

Once your return has been received and inspected:

  • approved refunds will be processed within 14 days

  • refunds will be issued to the original payment method used for the purchase

  • original shipping costs are non-refundable where permitted by applicable law

Non-Returnable Items

The following items cannot be returned:

  • final sale items

  • hygiene-sensitive products

  • gift cards

Unless the item arrives damaged or defective.

Lost Parcels & Address Responsibility

Oh Cerelle is not responsible for parcels marked as delivered by the shipping carrier.

Customers are responsible for providing an accurate shipping address.

Any address changes must be requested within 24 hours of placing the order.

Contact

For any questions regarding returns, please contact:

Oh Cerelle

Email: info@ohcerelle.pl